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	1.		Image from Google Jackets	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (3)Location, call number: Open Shelf HF5415.13 .L5883 2007, ... Place hold Save to lists Add to cart (remove)
	2.		Image from Google Jackets	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.13 .L5883 2007. Place hold Save to lists Add to cart (remove)
	3.		Image from Google Jackets	The future of competition; Co-creating unique value with customers C.K. Prahalad & Venkat Ramaswamy by PRAHALAD, C.K. & Ramaswamy, Venkat Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 2004 Availability: Items available for loan: MARY IMMACULATE LIBRARY (2)Location, call number: Open Shelf HD 41 .P73 2004, ... Place hold Save to lists Add to cart (remove)
	4.		Image from Google Jackets	The daily you : how the new advertising industry is defining your identity and your worth / Joseph Turow. by Turow, Joseph Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Haven : Yale University Press, 2011 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.3 .T945 2011. Place hold Save to lists Add to cart (remove)
	5.		Image from Google Jackets	Effective customer care / Pat Wellington. by Wellington, Patricia Series: Creating success Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, c2010 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (2)Location, call number: Open Shelf HF5415.5 .W449 2010, ... Place hold Save to lists Add to cart (remove)
	6.		Image from Google Jackets	Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander [author.] Pigneur, Yves [author.] Bernarda, Gregory [author.] Smith, Alan [author.] Series: Strategyzer series Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .O87 2014. Place hold Save to lists Add to cart (remove)
	7.		Image from Google Jackets	The innovator's dilemma : the revolutionary national bestseller that changed the way we do business / Clayton M. Christensen. by Christensen, Clayton M Edition: 1st HarperBusiness ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperBusiness, c2000 Online resources: Table of contents Availability: Not available: MARY IMMACULATE LIBRARY: Checked out (1). Place hold Save to lists Add to cart (remove)
	8.		Image from Google Jackets	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by Reason, Ben, 1972- [author.] Løvlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .R435 2016. Place hold Save to lists Add to cart (remove)
	9.		Image from Google Jackets	Open services innovation : rethinking your business to grow and compete in a new era / Henry Chesbrough. by Chesbrough, Henry William, 1956- Edition: First edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, ©2011 Online resources: Cover image Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .C475 2011. Place hold Save to lists Add to cart (remove)
	10.		Image from Google Jackets	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: Not available: MARY IMMACULATE LIBRARY: Checked out (1). Place hold Save to lists Add to cart (remove)
	11.		Image from Google Jackets	The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates - cases - capabilities / Lucy Kimbell by Kimbell, Lucy Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam, Netherlands : BIS Publishers, 2014 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .K56 2014. Place hold Save to lists Add to cart (remove)
	12.		Image from Google Jackets	Exceptional customer service : exceed customer expectations to build loyalty & boost profits Lisa Ford; David McNair; William Perry by Ford, Lisa Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Avon, Mass. : Adams Business, ©2009 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .F67 2009. Place hold Save to lists Add to cart (remove)
	13.		Image from Google Jackets	Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2012 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .E895 2012. Place hold Save to lists Add to cart (remove)
	14.		Image from Google Jackets	Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises. by Lucas, Robert W [author.] Edition: Seventh Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGrawHill Education, 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .L83 2019. Place hold Save to lists Add to cart (remove)
	15.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2009. Place hold Save to lists Add to cart (remove)
	16.		Image from Google Jackets	Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, 2012 Availability: No items available. Place hold Save to lists Add to cart (remove)
	17.		Image from Google Jackets	Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, 2012 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .E894 2012. Place hold Save to lists Add to cart (remove)
	18.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann. by Goodman, John A [author.] Broetzmann, Scott M [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: [?] Harper Collins Leadership 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2019. Place hold Save to lists Add to cart (remove)
	19.		Image from Google Jackets	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Lovelock, Christopher H [author.] Wirtz, Jochen [author.] Edition: Ninth edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey: World Scientific, 2022 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.13 .L5883 2022. Place hold Save to lists Add to cart (remove)

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