Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

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Material type: Text

TextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : ill. ; 24 cmISBN:

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Holdings
Current library	Call number	Status	Barcode
MARY IMMACULATE LIBRARY Open Shelf	HF5415.5 .G672 2009 (Browse shelf(Opens below))	Available	77664

Includes bibliographical references and index.

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