Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.
Material type:
TextPublication details: New York : AMACOM, 2012.Description: ix, 214 p. ; 24 cmISBN: - 9780814417157 (pbk.)
- 0814417159 (pbk.)
- 658.3/1245Â 23
- 658.31245Â 22
- HF5415.5Â .E894 2012
Contents:
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Book
| Current library | Call number | Status | Barcode | |
|---|---|---|---|---|
| MARY IMMACULATE LIBRARY Open Shelf | HF5415.5 .E894 2012 (Browse shelf(Opens below)) | Available | 77617 |
Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
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