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	1.		Image from Google Jackets	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (3)Location, call number: Open Shelf HF5415.13 .L5883 2007, ... Place hold Save to lists Add to cart (remove)
	2.		Image from Google Jackets	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.13 .L5883 2007. Place hold Save to lists Add to cart (remove)
	3.		Image from Google Jackets	Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander [author.] Pigneur, Yves [author.] Bernarda, Gregory [author.] Smith, Alan [author.] Series: Strategyzer series Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .O87 2014. Place hold Save to lists Add to cart (remove)
	4.		Image from Google Jackets	The innovator's dilemma : the revolutionary national bestseller that changed the way we do business / Clayton M. Christensen. by Christensen, Clayton M Edition: 1st HarperBusiness ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperBusiness, c2000 Online resources: Table of contents Availability: Not available: MARY IMMACULATE LIBRARY: Checked out (1). Place hold Save to lists Add to cart (remove)
	5.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2009. Place hold Save to lists Add to cart (remove)
	6.		Image from Google Jackets	Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, 2012 Availability: No items available. Place hold Save to lists Add to cart (remove)
	7.		Image from Google Jackets	Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, 2012 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .E894 2012. Place hold Save to lists Add to cart (remove)
	8.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann. by Goodman, John A [author.] Broetzmann, Scott M [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: [?] Harper Collins Leadership 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2019. Place hold Save to lists Add to cart (remove)
	9.		Image from Google Jackets	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Lovelock, Christopher H [author.] Wirtz, Jochen [author.] Edition: Ninth edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey: World Scientific, 2022 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.13 .L5883 2022. Place hold Save to lists Add to cart (remove)

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