Tangaza University Library

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961. Book
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Concepts in enterprise resource planning / Ellen F. Monk, University of Delaware, Bret J. Wagner, Western Michigan University. by
Edition: Fourth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Cengage Learning, c2013
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HD30.28 .B693 2013.

962. Book
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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, c2009
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2009.

963. Book
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Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers. by Series: Wiley corporate F&A series
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., 2017
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .P458 2017.

964. Book
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Human resource management at work / Mick Marchington; Adrian Wilkinson; Rory Donnelly; Anastasia Kynighou by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Chartered Institute of Personnel and Development, 2016
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5549 .M37 2016.

965. Book
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Logistics management and strategy : competing through the supply chain / Alan Harrison, Remko van Hoek, Heather Skipworth. by
Edition: Fifth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow Pearson Education Limited 2002
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HD38.5 .H367 2014.

966. Book
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Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, 2012
Availability: No items available.

967. Book
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Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, 2012
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .E894 2012.

968. Book
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Understanding human resource management / Ken N. Kamoche. by Series: Managing work and organizations series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Buckingham [England] ; Philadelphia, PA : Open University Press, 2001
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5549 .K26 2001.

969. Book
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Human resource management practices : assessing added value / Maike Andresen; Christian Nowak Series: Management for professionals
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cham : Springer, 2015
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5549.17 .H86 2015.

970. Book
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Watershed management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi PHI learning private limited 2013
Availability: No items available.

971. Book
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Watershed management Madan Mohan and Mimi Das Saikia by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi PHI learning private limited 2013
Availability: Items available for reference: MARY IMMACULATE LIBRARY: Not For Loan (1)Location, call number: Open Shelf TC409 .M64 2013.

972. Book
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The strategic procurement practice guide : know-how, tools and techniques for global buyers / Ulrich Weigel; Marco Ruecker by Series: Management for professionals
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cham, Switzerland : Springer, 2017
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5437 .W45 2017.

973. Book
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The open veins of Africa : the dynamics of extractive accumulation by dispossession in 21st century Africa / Tatah Mentan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bamenda, Cameroon : Langaa Research and Publishing, 2018
Availability: Items available for loan: TAMCAS Library (2)Location, call number: MASL GENERAL SHELVES HC 800 .M4644 2018, ...

974. Book
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Violence, peace & everyday modes of justice and healing in post-colonial Africa / edited by Ngonidzashe Marongwe, Fidelis Peter Thomas Duri & Munyaradzi Mawere by
Material type: Text Text; Format: print ; Literary form: Not fiction
Other title:
  • Violence, peace and everyday modes of justice and healing in post-colonial Africa
Availability: Items available for loan: TAMCAS Library (2)Location, call number: MASL GENERAL SHELVES DT 30.5 .V565 2019, ...

975. Book
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Communication and conflict management in churches and Christian organizations / Kenneth O Gangel; Samuel L Canine by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nashville, Tenn. : Broadman Press, 1992
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf BV652.9 .G35 1992.

976. Book
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The event manager's bible : the complete guide to planning and organising a voluntary or public event / Des Conway by
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Robinson, 2009
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf GT3405 .C66 2009.

977. Book
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Communicating across cultures / Stella Ting-Toomey, Tenzin Dorjee. by
Edition: Second edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: The Guildford Press: New York, 2019
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf GN345.6 .T56 2019.

978. Book
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Event studies : theory, research, and policy for planned events, 3rd edition / Donald Getz and Stephen J. Page. by Series: Events management series | Events management series
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf GT3405 .G48 2016.

979. Book
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Crisis & trauma counseling : a community-based approach for resiliency, reconciliation, and renewal / [Gladys Mwiti]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi : Evangel Pub. House, c2009
Other title:
  • Crisis and trauma counseling
Availability: Items available for loan: IYS- Mary Immaculate Library (2)Location, call number: IYS Collection RC480.6 .M88 2009, ...

980. Book
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Management theory and practice / G.A Cole & Phil Kelly by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Australia South-Western cengage learning 2015
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HD 31 .C65 2015.


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