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	1.		Image from Google Jackets	Customer relationship management Graham Roberts- Phelps how to turn a good business into a great one! by ROBERT- PHELPS, Graham Language: Eng Publication details: London Thorogood 2001 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF 5415 .55 .R63 2001. Place hold Save to lists Add to cart (remove)
	2.		Image from Google Jackets	Customer communications 2005-2006 Maggie Jones Alison Cheeseman by JONES, Maggie Series: The Chartered Institute of Marketing Language: Eng Publication details: Amsterdam Elsevier 2005 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF 5615 .123 .J66 2005. Place hold Save to lists Add to cart (remove)
	3.		Image from Google Jackets	Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks) / by Dave Kerpen. by KERPEN, Dave Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2011 Availability: Items available for loan: MARY IMMACULATE LIBRARY (5)Location, call number: Open Shelf HF 5415.12 .K425 2011, ... Place hold Save to lists Add to cart (remove)
	4.		Image from Google Jackets	Social media marketing : the next generation of business engagement / Dave Evans with Jake McKee. by EVANS, Dave, 1956- McKee, Jake Series: Serious skills Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Indianapolis, Ind. : Wiley Pub., c2010 Availability: Items available for loan: MARY IMMACULATE LIBRARY (5)Location, call number: Open Shelf HF 5415.12 .E92 2010, ... Place hold Save to lists Add to cart (remove)
	5.		Image from Google Jackets	The Future of Competition Co-Creating Unique Value with Customers C.K. Prahalad by Prahalad, C.K Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvad Business School Press 2004 Availability: Items available for loan: MARY IMMACULATE LIBRARY (2)Location, call number: Open Shelf HD 41 .P73 2004, ... Place hold Save to lists Add to cart (remove)
	6.		Image from Google Jackets	The future of competition; Co-creating unique value with customers C.K. Prahalad & Venkat Ramaswamy by PRAHALAD, C.K. & Ramaswamy, Venkat Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 2004 Availability: Items available for loan: MARY IMMACULATE LIBRARY (2)Location, call number: Open Shelf HD 41 .P73 2004, ... Place hold Save to lists Add to cart (remove)
	7.		Image from Google Jackets	Effective customer care / Pat Wellington. by Wellington, Patricia Series: Creating success Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, c2010 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (2)Location, call number: Open Shelf HF5415.5 .W449 2010, ... Place hold Save to lists Add to cart (remove)
	8.		Image from Google Jackets	Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander [author.] Pigneur, Yves [author.] Bernarda, Gregory [author.] Smith, Alan [author.] Series: Strategyzer series Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .O87 2014. Place hold Save to lists Add to cart (remove)
	9.		Image from Google Jackets	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by Reason, Ben, 1972- [author.] Løvlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .R435 2016. Place hold Save to lists Add to cart (remove)
	10.		Image from Google Jackets	Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson. by Evenson, Renee, 1951- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2012 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .E895 2012. Place hold Save to lists Add to cart (remove)
	11.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2009. Place hold Save to lists Add to cart (remove)
	12.		Image from Google Jackets	Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don [author.] Rogers, Martha, 1952- [author.] Series: Wiley corporate F&A series Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., 2017 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .P458 2017. Place hold Save to lists Add to cart (remove)
	13.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann. by Goodman, John A [author.] Broetzmann, Scott M [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: [?] Harper Collins Leadership 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2019. Place hold Save to lists Add to cart (remove)
	14.		Image from Google Jackets	Scaling up excellence : getting to more without settling for less Robert I. Sutton, Hayagreeva Rao by Sutton, Robert I Series: Business book summary Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, Random House, 2014 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Processing Center HD58.8 .S88 2014. Place hold Save to lists Add to cart (remove)
	15.		Image from Google Jackets	Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis [author.] Maklan, Stan [author.] Edition: Fourth Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Routledge, 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .B88 2019. Place hold Save to lists Add to cart (remove)

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