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	1.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2009. Place hold Save to lists Add to cart (remove)
	2.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann. by Goodman, John A [author.] Broetzmann, Scott M [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: [?] Harper Collins Leadership 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2019. Place hold Save to lists Add to cart (remove)

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