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	1.		Image from Google Jackets	Outsource customer service but...: ...Maintain a culture of service excellence across the divergent teams by GATHURU, Carolyn Series: Management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Kenya Institute of Management 2015 Availability: Items available for reference: NURU LIBRARY: Not for loan (1). Save to lists Add to cart (remove)
	2.		Image from Google Jackets	How to capture the customers' voice by GATHURU, Carolyn Series: Management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Kenya Institute of Management 2015 Availability: Items available for reference: NURU LIBRARY: Not for loan (1). Save to lists Add to cart (remove)

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