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Engaging public sector clients : from service-delivery to co-production / John Alford.

By: Material type: TextTextPublication details: Basingstoke [England] ; New York : Palgrave Macmillan, 2009.Description: xiv, 261 p. ; 23 cmISBN:
  • 9780230223769
  • 0230223761
Subject(s): DDC classification:
  • 351 22
LOC classification:
  • HD31 .A39 2009
Online resources:
Contents:
The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
Item type: Book
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Current library Call number Status Barcode
MARY IMMACULATE LIBRARY CTIE Collection HD31 .A39 2009 (Browse shelf(Opens below)) Available 08000-C

Includes bibliographical references (p. 227-255) and index.

The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.

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