Engaging public sector clients :
Alford, John, 1950-
Engaging public sector clients : from service-delivery to co-production / John Alford. - Basingstoke [England] ; New York : Palgrave Macmillan, 2009. - xiv, 261 p. ; 23 cm.
Includes bibliographical references (p. 227-255) and index.
The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
9780230223769 0230223761
2008052842
Management--Case studies.
Public administration--Case studies.
HD31 / .A39 2009
351
Engaging public sector clients : from service-delivery to co-production / John Alford. - Basingstoke [England] ; New York : Palgrave Macmillan, 2009. - xiv, 261 p. ; 23 cm.
Includes bibliographical references (p. 227-255) and index.
The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
9780230223769 0230223761
2008052842
Management--Case studies.
Public administration--Case studies.
HD31 / .A39 2009
351