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	1.		Image from Google Jackets	Customer relationship management Graham Roberts- Phelps how to turn a good business into a great one! by ROBERT- PHELPS, Graham Language: Eng Publication details: London Thorogood 2001 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF 5415 .55 .R63 2001. Place hold Save to lists Add to cart (remove)
	2.		Image from Google Jackets	Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander [author.] Pigneur, Yves [author.] Bernarda, Gregory [author.] Smith, Alan [author.] Series: Strategyzer series Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .O87 2014. Place hold Save to lists Add to cart (remove)
	3.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2009. Place hold Save to lists Add to cart (remove)
	4.		Image from Google Jackets	Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don [author.] Rogers, Martha, 1952- [author.] Series: Wiley corporate F&A series Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., 2017 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .P458 2017. Place hold Save to lists Add to cart (remove)
	5.		Image from Google Jackets	Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann. by Goodman, John A [author.] Broetzmann, Scott M [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: [?] Harper Collins Leadership 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .G672 2019. Place hold Save to lists Add to cart (remove)
	6.		Image from Google Jackets	Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis [author.] Maklan, Stan [author.] Edition: Fourth Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Routledge, 2019 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF5415.5 .B88 2019. Place hold Save to lists Add to cart (remove)

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