Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers.

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TextSeries: Wiley corporate F&A seriesPublication details: Hoboken, New Jersey : John Wiley & Sons, Inc., 2017.Edition: Third editionDescription: xxiv, 600 pages ; 25 cmISBN:

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Additional physical formats: Online version:: Managing customer experience and relationshipsDDC classification:

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Holdings
Current library	Call number	Status	Barcode
MARY IMMACULATE LIBRARY Open Shelf	HF5415.5 .P458 2017 (Browse shelf(Opens below))	Available	77660

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Previous	HF5415.5 .K56 2014 The service innovation handbook :	HF5415.5 .L83 2019 Customer service :	HF5415.5 .O87 2014 Value proposition design :	HF5415.5 .P458 2017 Managing customer experience and relationships :	HF5415.5 .R435 2016 Service design for business :	HF5415.5 .S75 2011 THIS IS SERVICE DESIGN THINKING :	HF5415.5 .W449 2010 Effective customer care /	Next

Includes bibliographical references and index.

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