Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Material type:
TextPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : ill. ; 24 cmISBN: - 9780814413333
- 0814413331
- 658.8/12Â 22
- HF5415.5Â .G672 2009
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| Current library | Call number | Status | Barcode | |
|---|---|---|---|---|
| MARY IMMACULATE LIBRARY Open Shelf | HF5415.5 .G672 2009 (Browse shelf(Opens below)) | Available | 77664 |
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| HF5415.5 .E894 2012 Customer service management training 101 : | HF5415.5 .E895 2012 Powerful phrases for effective customer service : | HF5415.5 .F67 2009 Exceptional customer service : | HF5415.5 .G672 2009 Strategic customer service : | HF5415.5 .G672 2019 Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / | HF5415.5 .K543 1988 Fundamentals of marketing : an African perspective / | HF5415.5 .K56 2014 The service innovation handbook : |
Includes bibliographical references and index.
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