| 000 | 01403cam a22003614a 4500 | ||
|---|---|---|---|
| 999 |
_c187832 _d187792 |
||
| 001 | 16793193 | ||
| 003 | OSt | ||
| 005 | 20190506100725.0 | ||
| 008 | 110523s2012 nyu 001 0 eng | ||
| 010 | _a 2011019828 | ||
| 020 | _a9780814417157 (pbk.) | ||
| 020 | _a0814417159 (pbk.) | ||
| 035 | _a(OCoLC)ocn727047854 | ||
| 040 |
_aDLC _beng _cDLC _dIAD _dOSU _dYDXCP _dVP@ _dBWX _dSINLB _dCDX _dOCLCQ _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.E894 2012 |
| 082 | 0 | 0 |
_a658.3/1245 _223 |
| 082 | 0 | 0 |
_a658.31245 _222 |
| 100 | 1 |
_aEvenson, Renee, _d1951- |
|
| 245 | 1 | 0 |
_aCustomer service management training 101 : _bquick and easy techniques that get great results / _cRenee Evenson. |
| 260 |
_aNew York : _bAMACOM, _c2012. |
||
| 300 |
_aix, 214 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aManaging yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aExecutives _xTraining of. |
|
| 650 | 0 | _aTime management. | |
| 650 | 0 | _aLeadership. | |
| 650 | 0 | _aCommunication in management. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||