| 000 | 01046cam a2200301 a 4500 | ||
|---|---|---|---|
| 999 |
_c187604 _d187564 |
||
| 001 | 17252181 | ||
| 003 | OSt | ||
| 005 | 20190425100846.0 | ||
| 008 | 120412s2012 nyu 000 0 eng | ||
| 010 | _a 2012014762 | ||
| 020 | _a9780814420324 | ||
| 020 | _a081442032X | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.E895 2012 |
| 082 | 0 | 0 |
_a658.8/12014 _223 |
| 100 | 1 |
_aEvenson, Renee, _d1951- |
|
| 245 | 1 | 0 |
_aPowerful phrases for effective customer service : _bover 700 ready-to-use phrases and scripts that really get results / _cRenee Evenson. |
| 260 |
_aNew York : _bAmerican Management Association, _cc2012. |
||
| 300 |
_ax, 294 p. ; _c23 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _vTerminology. |
|
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aBusiness communication. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||