000			01790cam a2200337 a 4500
999			_c179267 _d179227
001			15558766
003			OSt
005			20170301153937.0
008			081216s2009 enk b 001 0 eng
010			_a 2008052842
020			_a9780230223769
020			_a0230223761
035			_a(OCoLC)ocn289095917
040			_aDLC _cDLC _dBTCTA _dYDXCP _dBWKUK _dBWK _dOCLCQ _dCDX _dDLC
050	0	0	_aHD31 _b.A39 2009
082	0	0	_a351 _222
100	1		_aAlford, John, _d1950-
245	1	0	_aEngaging public sector clients : _bfrom service-delivery to co-production / _cJohn Alford.
260			_aBasingstoke [England] ; _aNew York : _bPalgrave Macmillan, _c2009.
300			_axiv, 261 p. ; _c23 cm.
504			_aIncludes bibliographical references (p. 227-255) and index.
505	0		_aThe co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
650		0	_aManagement _vCase studies.
650		0	_aPublic administration _vCase studies.
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0917/2008052842-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0917/2008052842-d.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0917/2008052842-t.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK