| 000 | 00482nam a22001457a 4500 | ||
|---|---|---|---|
| 005 | 20091008095612.0 | ||
| 008 | 091008t xxu||||| |||| 00| 0 eng d | ||
| 100 | _aFREEMAN, Dixon Karen | ||
| 245 |
_aStop trying to delight your customers _cNicholas Toman |
||
| 260 |
_aHarvard _bHarvard business review _c2010 |
||
| 300 | _aJuly - August (p. 116) | ||
| 440 | _vHarvard business review | ||
| 942 |
_2lcc _cART |
||
| 999 |
_c144274 _d144234 |
||