Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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TextPublication details: New York : Free Press ; London : Collier Macmillan, c1990.Description: xii, 226 p. : ill. ; 25 cmISBN:

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Holdings
Current library	Call number	Status	Date due	Barcode
MARY IMMACULATE LIBRARY Open Shelf	HF5415.5 .Z45 1990 (Browse shelf(Opens below))	Checked out	12/06/2021	77394

Includes bibliographical references (p. 207-218).

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