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1.	Image from Google Jackets	Great brands thrive on service excellence by GATHURU, Carolyne Series: Management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Kenya Institute of Management 2014 Availability: Items available for reference: NURU LIBRARY: Not for loan (6). Save to lists Add to cart (remove)
2.	Image from Google Jackets	Great brands thrive on service excellence: Powerful brands are so because they consistently keep their promises, and that is what customers like by GATHURU, Carolyne Series: Management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Kenya Institute of Management 2014 Availability: Items available for reference: NURU LIBRARY: Not for loan (1). Save to lists Add to cart (remove)
3.	Image from Google Jackets	How firms hand over customers to competition: businesses literally chase customers into the open arms of their competitors by providing bad customer service and creating customer experiences that ruin their reputation by GATHURU, Carolyne Series: Management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi Kenya Institute of Management 2016 Availability: Items available for reference: NURU LIBRARY: Not for loan (1). Save to lists Add to cart (remove)

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