Includes bibliographical references and indexes.

Conflict in the workplace : sources, functions, and dynamics across multiple levels of analysis / Carsten K.W. De Dreu and Michele J. Gelfand -- Conflict at work throughout the history of organization / David Jaffee -- Communication processes and conflict management / Mara Olekalns ... [et al.] -- Conflict and group decision making : the role of social motivation / Bianca Beersma, Donald E. Conlon, and John R. Hollenbeck -- Dissent as a facilitator : individual- and group-level effects on creativity and performance / Stefan Schulz-Hardt, Andreas Mojzish, and Frank Volgelgesang -- Conflict, diversity, and faultlines in workgroups / Karen A. Jehn, Katerina Bezrukova, and Sherry Thatcher -- Workplace aggession and conflict : constructs, commonalities, and challenges for future inquiry / Jana L. Raver and Julian Barling -- Conflict escalation in organizations / Dean G. Pruitt -- Conflict, health, and well-being / Paul E. Spector and Valentina Bruk-Lee -- The role of third parties/mediation in managing conflict in organizations / Barry M. Goldman ... [et al.] -- Organizational dispute resolution systems / Julie B. Olson-Buchanan and Wendy R. Boswell -- Union-management conflict : historical trends and new directions / Ray Friedman, Larry Hunter, and Ying Chen -- Social identification processes, conflict, and fairness concerns in intergroup mergers / Deborah J. Terry and Cartherine [sic] E. Amiot -- On the outside looking in : window shopping for insights into diversity-driven conflict / Kristin Smith-Crowe, Arthur P. Brief, and Elizabeth E. Umpress -- Making sense of an elusive phenomenon / Deborah M. Kolb -- Theory of conflict in the workplace : whence and whither / Peter J. Carnevale -- Conflicts in the study of conflict in organizations / Dean Tjosvold.