Tangaza University Library

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1. Book
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Great customer service on the telephone Kristin Anderson by Series: The Worksmart
Language: ENG
Publication details: New York AMACOM 1992
Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HF 5541 .T4 A45.

2. Journal Article
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How to manage your suppliers by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2015
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

3. Journal Article
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Brands as storytellers by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

4. Journal Article
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Patients can easily fire all hospital staff: If poor customer service kicks the patient out, who will pay the bills? by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

5. Journal Article
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Great brands thrive on service excellence: Powerful brands are so because they consistently keep their promises, and that is what customers like by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

6. Journal Article
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Satisfied employees = satisfied customers by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

7. Journal Article
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Customers should be your benchmark by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

8. Journal Article
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Bad news spread fast: Dealing with dissatisfied customers is difficult, but it gets worse on social media by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

9. Journal Article
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4 ways to make customers buy from you by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2014
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

10. Journal Article
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How to implement feedback in your organisation by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2015
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

11. Journal Article
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Service from the inside out by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2015
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).

12. Journal Article
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How to capture the customers' voice by Series: Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi Kenya Institute of Management 2015
Availability: Items available for reference: NURU LIBRARY: Not for loan (1).


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