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	21.		Image from Google Jackets	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online resources: Contributor biographical information Publisher description Table of contents only Sample text Availability: Not available: MARY IMMACULATE LIBRARY: Checked out (1). Place hold Save to lists Add to cart (remove)
	22.		Image from Google Jackets	African Politics and Society Basic issues and problems of government and development by Irving Leonard Markovitz Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press ; London : Collier Macmillan, 1970 Availability: Items available for loan: TAMCAS Library (1)Location, call number: TAMCAS GENERAL SHELVES DT353 .M28. Place hold Save to lists Add to cart (remove)
	23.		Image from Google Jackets	Like lions they fought : the Zulu war and the last Black empire in South Africa / Robert B. Edgerton. by Edgerton, Robert B, 1931- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan Publishers, c1988 Availability: Items available for loan: TAMCAS Library (2)Location, call number: TAMCAS General shelves DT777 .E27 1988, ... Place hold Save to lists Add to cart (remove)
	24.		Image from Google Jackets	Anthropology for the nineties : introductory readings / edited with introductions by Johnnetta B. Cole. by Cole, Johnnetta B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1988 Availability: Items available for loan: TAMCAS Library (1)Location, call number: TAMCAS General shelves GN316 .A574 1988. Place hold Save to lists Add to cart (remove)
	25.		Image from Google Jackets	Crucial decisions : leadership in policymaking and crisis management / Irving L. Janis. by Janis, Irving L. (Irving Lester), 1918-1990 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier MacMillan, c1989 Online resources: Contributor biographical information Publisher description Sample text Table of contents only Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HD30.23 .J37 1989. Place hold Save to lists Add to cart (remove)
	26.		Image from Google Jackets	Competitive advantage : creating and sustaining superior performance / Michael E. Porter. by Porter, Michael E, 1947- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1985 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf HD41 .P66 1985. Place hold Save to lists Add to cart (remove)
	27.		Image from Google Jackets	The black death : natural and human disaster in medieval Europe/ Robert Steven Gottfried by Gottfried, Robert S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, London: Free Press ; Collier Macmillan, ©1983 Availability: Items available for loan: MARY IMMACULATE LIBRARY (1)Location, call number: Open Shelf RC178.G3 G68 1983. Place hold Save to lists Add to cart (remove)

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