TY  - GEN
AU  - ROBERTS- PHELPS, Graham
TI  - Telephone tactics
SN  - 1-854181-77-7
AV  - HE 8735 .R63 T44 
PY  - 1999///
CY  - London
PB  - Hawksmere
KW  - Telephone
KW  - Telephone in business
ER  -