TY  - GEN
AU  - JONES, Maggie
TI  - Customer communications 2005-2006
SN  - 0 7506 6643-9
AV  - HF 5615 .123 .J66 2005 
PY  - 2005///
CY  - Amsterdam
PB  - Elsevier
KW  - Communication in marketing
KW  - Marketing--Customer relations
KW  - Communication in Marketing--Case studies
KW  - Communication in Marketing--Problems, exercises
ER  -