TY  - GEN
AU  - ROBERT- PHELPS, Graham
TI  - Customer relationship management: how to turn a good business into a great one!
SN  - 1-854181-19-X
AV  - HF 5415 .55 .R63 2001 
PY  - 2001///
CY  - London
PB  - Thorogood
KW  - Relationship marketing
KW  - Customer relations-- management
ER  -