TY  - BOOK
AU  - Berman,Barry
AU  - Evans,Joel R.
AU  - Chatterjee,Patrali
TI  - Retail management: a strategic approach 
SN  - 9780133796841
AV  - HF5429 .B45 2018
PY  - 2018///
CY  - Harlow
PB  - Pearson Education Limited
KW  - Retail trade
KW  - Management
N1  - Includes bibliographical references (pages 540-556) and indexes; Preface -- An overview of strategic retail management -- An introduction to retailing -- Building and sustaining relationships in retailing -- Strategic planning in retailing -- Situation analysis -- Retail institutions by ownership -- Retail institutions by store-based strategy mix -- Web, nonstore-based, and other forms of nontraditional retailing -- Targeting customers and gathering information -- Identifying and understanding consumers -- Information gathering and processing in retailing -- Choosing a store location -- Trading-area analysis -- Site selection -- Managing a retail business -- Retail organization and human resource management -- Operations management: financial dimensions -- Operations management: operational dimensions -- Merchandise management and pricing -- Developing merchandise plans -- Implementing merchandise plans -- Financial merchandise management -- Pricing in retailing -- Communicating with the customer -- Establishing and maintaining a retail image -- Promotional strategy -- Putting it all together -- Integrating and controlling the retail strategy -- Appendix: careers in retailing -- Glossary -- Endnotes -- Name index -- Subject index
ER  -