TY  - BOOK
AU  - Buttle,Francis
AU  - Maklan,Stan
TI  - Customer relationship management: concepts and technologies 
SN  - 9781138498266
AV  - HF5415.5 .B88 2019
U1  - 658.8/12 23
PY  - 2019///
CY  - London
PB  - Routledge
KW  - Customer relations
KW  - Management
N1  - Revised edition of the authors' Customer relationship management, 2015; Includes bibliographical references and index
ER  -