TY  - BOOK
AU  - Goetsch, David L.
AU  - Davis, Stanley.
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9781292022338
AV  - HD62.15 .G65 2014
PY  - 2014///
CY  - Harlow
PB  - Pearson, 
KW  - Total quality management
ER  -