TY  - BOOK
AU  -  Sutton, Robert I.
TI  -  Scaling up excellence : : getting to more without settling for less
SN  - 9781847941008
AV  - HD58.8 .S88 2014
PY  - 2014///
CY  - New York
PB  - Random House, 
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Customer relations
ER  -