TY  - BOOK
AU  - Patterson Kerry
AU  - Grenny Joseph, McMillan Ron 
TI  - Crucial conversations: tools for talking when stakes are high
SN  - 9780071771320
AV  - BF637.C45 P388 2012
PY  - 2012///
CY  - USA
PB  - McGraw.Hill companies
KW  - Patterson, Kerry, 1946-
ER  -