Customer service management training 101 : quick and easy techniques that get great results - Evenson, Renee, 1951- (New York : AMACOM, 2012)
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Includes index.
Keywords: Customer services -- Management; Executives -- Training of; Time management; Leadership; Communication in management