TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 9781259954078 (alk. paper)
AV  - HF5415.5 .L83 2019
U1  - 658.8/12 23
PY  - 2019///
CY  - New York
PB  - McGrawHill Education
KW  - Customer services
N1  - Revised edition of the author's Customer service, 2015; Includes bibliographical references and index
ER  -