TY  - BOOK
AU  - Stickdorn, Marc; Schneider, Jakob
TI  - THIS IS SERVICE DESIGN THINKING : : basics, Tools, Cases 
AV  - HF5415.5 .S75 2011
PY  - 2011///]
CY  - Hoboken, New Jersey : 
PB  - WILEY, 
KW  -  
ER  -