TY  - BOOK
AU  -  Kimbell, Lucy
TI  -  The service innovation handbook : : action-oriented creative thinking toolkit for service organizations : templates - cases - capabilities 
AV  - HF5415.5 .K56 2014
PY  - 2014///
CY  - Amsterdam, Netherlands : 
PB  - BIS Publishers, 
KW  -  
ER  -