TY  - BOOK
AU  - Reason,Ben
AU  - Løvlie,Lavrans
AU  - Flu,Melvin Brand
TI  - Service design for business: a practical guide to optimizing the customer experience 
SN  - 9781118988923 (cloth)
AV  - HF5415.5 .R435 2016
U1  - 658.8/12 23
KW  - Customer services
KW  - Customer relations
N1  - Includes index
ER  -