TY  - BOOK
AU  - Alford,John
TI  - Engaging public sector clients: from service-delivery to co-production 
SN  - 9780230223769
AV  - HD31 .A39 2009
U1  - 351 22
PY  - 2009///
CY  - Basingstoke [England], New York
PB  - Palgrave Macmillan
KW  - Management
KW  - Case studies
KW  - Public administration
N1  - Includes bibliographical references (p. 227-255) and index; The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications
UR  - http://www.loc.gov/catdir/enhancements/fy0917/2008052842-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0917/2008052842-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0917/2008052842-t.html
ER  -