Engaging public sector clients : from service-delivery to co-production - Alford, John, 1950- (Basingstoke [England] ; New York : Palgrave Macmillan, 2009)
The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
Includes bibliographical references (p. 227-255) and index.
Keywords: Management -- Case studies; Public administration -- Case studies