The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates - cases - capabilities / Lucy Kimbell
Material type:
TextPublication details: Amsterdam, Netherlands : BIS Publishers, 2014.Description: 240pSubject(s): LOC classification: - HF5415.5Â .K56 2014
Book
| Current library | Call number | Status | Barcode | |
|---|---|---|---|---|
| MARY IMMACULATE LIBRARY Open Shelf | HF5415.5 .K56 2014 (Browse shelf(Opens below)) | Available | 77393 |
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| HF5415.5 .G672 2009 Strategic customer service : | HF5415.5 .G672 2019 Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / | HF5415.5 .K543 1988 Fundamentals of marketing : an African perspective / | HF5415.5 .K56 2014 The service innovation handbook : | HF5415.5 .L83 2019 Customer service : | HF5415.5 .O87 2014 Value proposition design : | HF5415.5 .P458 2017 Managing customer experience and relationships : |
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