Includes bibliographical references and index.

Introduction -- What is organisational behaviour -- Individual differences and their relevance to work -- Perception personality values -- Learning, reinforcement, and self-management -- Motivation and empowerment -- Managing the organization -- Changing worlds and the design of work -- Organizational structure and design -- Organizational culture -- People, processes and performance -- Groups and teams -- Leadership -- Power, politics and decision making in organizations -- Communication, conflict and negotiation in organizations -- Organizational change -- Case studies.