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Customer service :

Lucas, Robert W.,

Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises. - Seventh Edition. - New York : McGrawHill Education, 2019. - xxi, 453 pages : illustrations ; 28 cm

Revised edition of the author's Customer service, 2015.

Includes bibliographical references and index.

ISBN: 9781259954078 (alk. paper) 1259954072 (alk. paper)

LCCN: 2017020710

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .L83 2019

Dewey Class. No.: 658.8/12

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