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When the relationships fail: A microperspective on consumer responses to service failure /

LI, Zongchao Cathy

When the relationships fail: A microperspective on consumer responses to service failure / LI, Zongchao Cathy - Philadelphia: Taylor & Francis, 2017 - Vol. 29 No. 4: p.158-175 - Journal of Public Relations Research .

ISSN: 1062726x

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