Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson.

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TextPublication details: New York : American Management Association, c2012.Description: x, 294 p. ; 23 cmISBN:

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Current library	Call number	Status	Barcode
MARY IMMACULATE LIBRARY Open Shelf	HF5415.5 .E895 2012 (Browse shelf(Opens below))	Available	77661

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