Includes index.

Understanding leadership -- Understanding the leader in you -- Understanding the leader's ethical responsibilities -- Understanding the leader/follower relationship -- Developing leadership skills -- Thinking like a leader : the power of thoughtfulness -- Perceiving like a leader : paradigm power -- Listening like a leader : response power -- Storytelling like a leader : the power of words -- Chapter 8part iii exercising leadership -- Leading the way through conflict -- Presenting yourself like a leader : understanding the power of nonverbal communication -- Exercising leadership -- Establishing and sharing power -- Promoting collaborative problem solving -- Influencing and inspiring others -- Meeting leadership challenges -- Valuing culture and diversity -- It's about social networking and technology.